UX Podcast<p>In this episode, we're joined by Lou Downe, author of Good Services and former director of design for the UK government. </p><p>We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design?</p><p>Among the topics we touched on were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders.</p><p><a href="https://uxpodcast.com/335-service-literacy-lou-downe/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">uxpodcast.com/335-service-lite</span><span class="invisible">racy-lou-downe/</span></a></p><p><a href="https://mastodon.social/tags/ux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ux</span></a> <a href="https://mastodon.social/tags/uxpodcast" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>uxpodcast</span></a> <a href="https://mastodon.social/tags/podcast" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>podcast</span></a> <a href="https://mastodon.social/tags/servicedesign" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>servicedesign</span></a> <a href="https://mastodon.social/tags/serviceliteracy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>serviceliteracy</span></a></p>