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#customerservice

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I am calling shenanigans on this. Survey is done by CSG, which is basically a "billing and customer solutions company." Basically, the company they hire to not hire humans to deal with customers.

> Survey: Customers prefer AI chatbots to live customer service agents thedesk.net/2025/02/csg-ai-stu

The Desk · Survey: Customers prefer AI chatbots to live customer service agentsCustomers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be satisfactory.

I've GOT to get out of the #CustomerService game... I AM SO FUCKING TIRED of people calling up pissed off about trivial crap and screaming at me about it.

Unfortunately, nobody's #hiring people my age for system architects, sysadmins, network admins, or, really, anything else I'm overqualified for, so I'm pretty well #fucked for the rest of my life... unless I want to start my own business, which I don't, because I don't have spoons for all the extra paperwork and stress.

Fuck the #WallStreetJournal #WSJ

But this story is a perfect microcosm of our boring #capitalist #dystopia

1. #Commercial #healthcare death panels

2. #CustomerService #bureaucracy reps who don't care

3. #AI #enshittification

And the cherry on top:

4. #MassMedia selling the #agenda of #plutocracy by describing the AI enshittification as "well, it's a nice development, see. It drives you into debt, makes you suffer, and kills you early... *cheerfully*"

😩

wsj.com/articles/turns-out-ai-

Whoever came up with the idea of making fast-food workers who are working at the front the counter also wear a stupid headset and simultaneously serve people at the drive-thru should be dragged out into the street and publicly flogged. They clearly hate both their staff and their customers.

We canceled and replaced one of our #USAA credit card numbers back in October because we thought there were fraudulent charges on it (it turned out there weren't, but that's a different story).
Yesterday, February 4, 4 months after the number was replaced, USAA sent us a letter through their web site notifying us that the number had been canceled and replaced and what we needed to do about it.
Four. Months. Later.
#wtaf #smdh #customerService #fail

Continued thread

(10/5500)

$600 before February 7th for tuition not covered by financial aid and books

$4,900 for travel for March, April, and May

cashapp: $wenotfreeyet
venmo: $wenotfreeyet92
ko-fi: ko-fi.com/atonyjerome#shareGoa

  1. I'm a Highlights Foundation personal retreat award winner! They let me postpone my scholarship last year due to asthma attacks, I'm going this April! Help me create more stories where black girls* live to the end!

  2. im in school right now (if you work in #VictimAdvocacy or know someone who does i'd love to pick their brain!) but hire me for #Editing, #SensitivityReader. #CustomerService work (especially if it's remote)!

  3. looking to shadow #IndieGameDev companies for more experience under Narrative/Game Writing work! find my portfolio here and my games here!

(10/5500) even a dollar helps!

$600 before February 7th for tuition not covered by financial aid and books

$4,900 for travel for March, April, and May

cashapp: $wenotfreeyet
venmo: $wenotfreeyet92
ko-fi: ko-fi.com/atonyjerome#shareGoa

  1. I'm a Highlights Foundation personal retreat award winner! They let me postpone my scholarship last year due to asthma attacks, I'm going this April! Help me create more stories where black girls* live to the end!

  2. im in school right now (if you work in #VictimAdvocacy or know someone who does i'd love to pick their brain!) but hire me for #Editing, #SensitivityReader. #CustomerService work (especially if it's remote)!

  3. looking to shadow #IndieGameDev companies for more experience under Narrative/Game Writing work! find my portfolio here and my games here!

Continued thread

Follow up on my recent JB Hi-Fi order:

I sent a support request with a polite “has something gone wrong?" question about my order. I actually suspected that maybe the item was out of stock as no stores had any and delivery was the only option (otherwise would have chosen click and collect).

It was then packed and shipped the same day and they have since apologised for the delay and refunded my shipping costs.

So credit where it is due well done JB that was a good bit of #customerService in the end.

#Volkswagen will close 3 #factories, cut thousands of #jobs (for the first time in its history) and abolish its employment protection scheme - maybe if they hadn't dragged their heels building more affordable #EV 's (where is the #ID2 ?), enshittified existing models and reduced #CustomerService (including delaying #warranty claims) to pay for #Dieselgate they might not have ended up in this bad situation? #cars #Germany

theguardian.com/business/2024/

The Guardian · Volkswagen to shut three factories and cut thousands of jobs, says unionBy Deborah Cole