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#cx

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Alex Jimenez<p>Unpacking The Voice Assumptions That Are Holding Back Many <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> Efforts</p><p><a href="https://www.forbes.com/sites/adrianswinscoe/2025/03/16/unpacking-the-voice-assumptions-that-are-holding-back-many-cx-efforts/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">forbes.com/sites/adrianswinsco</span><span class="invisible">e/2025/03/16/unpacking-the-voice-assumptions-that-are-holding-back-many-cx-efforts/</span></a></p><p><a href="https://mas.to/tags/DigitalMarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalMarketing</span></a></p>
Alex Jimenez<p>Revolutionizing <a href="https://mas.to/tags/eCommerce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>eCommerce</span></a> User Experience Through Strategic <a href="https://mas.to/tags/Design" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Design</span></a> Leadership by Priya Rao</p><p><a href="https://www.techlusive.in/features/revolutionizing-e-commerce-user-experience-through-strategic-design-leadership-by-priya-rao-1548448/?utm_source=flipboard&amp;utm_content=topic%2Fdesignthinking" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">techlusive.in/features/revolut</span><span class="invisible">ionizing-e-commerce-user-experience-through-strategic-design-leadership-by-priya-rao-1548448/?utm_source=flipboard&amp;utm_content=topic%2Fdesignthinking</span></a></p><p><a href="https://mas.to/tags/UX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UX</span></a> <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
Alex Jimenez<p>Putting <a href="https://mas.to/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AI</span></a> into everything can become an insufferable experience. I opened a PDF that I was asked to print. Adobe Acrobat with AI insisted that the copy contained errors and wanted me to fix them before I printed. 😡</p><p><a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://mas.to/tags/UX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UX</span></a></p>
Radio Azureus<p>✨ 💖💕🌹💐💖 💙💜💖🦋🌺💜🎼 🎶 🎸 Now playing Ron Carter - Bass Duet 🛍️ 🌑 🔔 CD 44.1kHz&nbsp;&nbsp;🎹&nbsp;&nbsp;📚 📖&nbsp;&nbsp;🎻🎻 🎼 🎶 ✨ 💖💕🌹💐💖 💙💜💖🦋</p><p>💙💜💖🦋🎼🎶🎵<a href="https://mastodon.social/tags/Bass" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Bass</span></a> 🎧🦋🎧🎵🎶🎼🌅</p><p><a href="https://mastodon.social/tags/NowPlaying" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NowPlaying</span></a> <a href="https://mastodon.social/tags/Music" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Music</span></a> 🎶 <a href="https://mastodon.social/tags/Ron" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Ron</span></a> <a href="https://mastodon.social/tags/Carter" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Carter</span></a> <a href="https://mastodon.social/tags/Jazz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Jazz</span></a> <a href="https://mastodon.social/tags/Retro" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Retro</span></a> <a href="https://mastodon.social/tags/LegacyMusic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>LegacyMusic</span></a> <a href="https://mastodon.social/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://mastodon.social/tags/Hz44100" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Hz44100</span></a></p>
Radio Azureus<p>✨ 💖💕🌹💐💖 💙💜💖🦋🌺💜🎼 🎶 🎸 Now playing Ron Carter - Rally 🛍️ 🌑 🔔 CD 44.1kHz&nbsp;&nbsp;🎹&nbsp;&nbsp;📚 📖&nbsp;&nbsp;🎻🎻 🎼 🎶 ✨ 💖💕🌹💐💖 💙💜💖🦋</p><p>💙💜💖🦋🎼🎶🎵<a href="https://mastodon.social/tags/Bass" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Bass</span></a> 🎧🦋🎧🎵🎶🎼🌅</p><p><a href="https://en.wikipedia.org/wiki/Ron_Carter?wprov=sfla1" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">en.wikipedia.org/wiki/Ron_Cart</span><span class="invisible">er?wprov=sfla1</span></a></p><p><a href="https://mastodon.social/tags/NowPlaying" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NowPlaying</span></a> <a href="https://mastodon.social/tags/Music" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Music</span></a> 🎶 <a href="https://mastodon.social/tags/Ron" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Ron</span></a> <a href="https://mastodon.social/tags/Carter" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Carter</span></a> <a href="https://mastodon.social/tags/Jazz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Jazz</span></a> <a href="https://mastodon.social/tags/Retro" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Retro</span></a> <a href="https://mastodon.social/tags/LegacyMusic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>LegacyMusic</span></a> <a href="https://mastodon.social/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://mastodon.social/tags/Hz44100" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Hz44100</span></a></p>
Radio Azureus<p>✨ 💖💕🌹💐💖 💙💜💖🦋🌺💜🎼 🎶 🎸 Now playing Paul Chambers - Melody 🛍️ 🌑 🔔 CD 44.1kHz&nbsp;&nbsp;🎹&nbsp;&nbsp;📚 📖&nbsp;&nbsp;🎻🎻 🎼 🎶 ✨ 💖💕🌹💐💖 💙💜💖🦋</p><p>💙💜💖🦋🎼🎶🎵<a href="https://mastodon.social/tags/Bass" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Bass</span></a> 🎧🦋🎧🎵🎶🎼🌅</p><p><a href="https://mastodon.social/tags/NowPlaying" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NowPlaying</span></a> <a href="https://mastodon.social/tags/Music" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Music</span></a> 🎶 <a href="https://mastodon.social/tags/Paul" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Paul</span></a> <a href="https://mastodon.social/tags/Chambers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Chambers</span></a> <a href="https://mastodon.social/tags/Jazz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Jazz</span></a> <a href="https://mastodon.social/tags/Retro" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Retro</span></a> <a href="https://mastodon.social/tags/LegacyMusic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>LegacyMusic</span></a> <a href="https://mastodon.social/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://mastodon.social/tags/Hz44100" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Hz44100</span></a></p>
Radio Azureus<p>✨ 💖💕🌹💐💖 💙💜💖🦋🌺💜🎼 🎶 🎸 Now playing Dough Watkins - Andre's Bag 🛍️ 🌑 🔔 CD 44.1kHz&nbsp;&nbsp;🎹&nbsp;&nbsp;📚 📖&nbsp;&nbsp;🎻🎻 🎼 🎶 ✨ 💖💕🌹💐💖 💙💜💖🦋</p><p>💙💜💖🦋🎼🎶🎵<a href="https://mastodon.social/tags/Bass" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Bass</span></a> 🎧🦋🎧🎵🎶🎼🌅</p><p><a href="https://mastodon.social/tags/NowPlaying" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NowPlaying</span></a> <a href="https://mastodon.social/tags/Music" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Music</span></a> 🎶 <a href="https://mastodon.social/tags/Dough" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Dough</span></a> <a href="https://mastodon.social/tags/Watkins" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Watkins</span></a> <a href="https://mastodon.social/tags/Jazz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Jazz</span></a> <a href="https://mastodon.social/tags/Retro" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Retro</span></a> <a href="https://mastodon.social/tags/LegacyMusic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>LegacyMusic</span></a> <a href="https://mastodon.social/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://mastodon.social/tags/Hz44100" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Hz44100</span></a></p>
Alex Jimenez<p>7 Tips For Balancing Web <a href="https://mas.to/tags/Design" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Design</span></a> And Usability </p><p><a href="https://www.forbes.com/councils/forbesagencycouncil/2025/02/03/7-tips-for-balancing-web-design-and-usability/?utm_source=flipboard&amp;utm_content=forbes%2Fmagazine%2FLeadership" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">forbes.com/councils/forbesagen</span><span class="invisible">cycouncil/2025/02/03/7-tips-for-balancing-web-design-and-usability/?utm_source=flipboard&amp;utm_content=forbes%2Fmagazine%2FLeadership</span></a></p><p><a href="https://mas.to/tags/DigitalMarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalMarketing</span></a> <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
Thomas Wieberneit<p>Does <span class="h-card" translate="no"><a href="https://mastodon.world/@Sap" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@<span>Sap</span></a></span> belittle its own <a href="https://mastodon.world/tags/CRM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CRM</span></a> and <a href="https://mastodon.world/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> chops? And if so: is this dangerous?</p><p>Maybe, it isn't.</p><p>Bob Evans of Cloud Wars recently did a very interesting interview with <span class="h-card" translate="no"><a href="https://mastodon.world/@Sap" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@<span>Sap</span></a></span> CEO Christian Klein. Let's use this as a hook for a more in depth discussion.</p><p><a href="https://zurl.co/p61GT" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">zurl.co/p61GT</span><span class="invisible"></span></a></p>
Alex Jimenez<p>The role of financial technology in enhancing customer experience in banking </p><p><a href="https://www.globalbankingandfinance.com/the-role-of-financial-technology-in-enhancing-customer-experience-in-banking" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">globalbankingandfinance.com/th</span><span class="invisible">e-role-of-financial-technology-in-enhancing-customer-experience-in-banking</span></a></p><p><a href="https://mas.to/tags/DigitalBanking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalBanking</span></a> <a href="https://mas.to/tags/FinTech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FinTech</span></a> <a href="https://mas.to/tags/FinServ" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FinServ</span></a> <a href="https://mas.to/tags/Banking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Banking</span></a> <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
Mark Chick<p>I have my VPN on to watch the Belgian 🇧🇪 national championships, being held in Heusden-Zolder. It’s rather snowy.</p><p>Link to livestream: <a href="https://sporza.be/nl/matches/veldrijden/bk-veldrijden-vrouwen/2025/bk-veldrijden-elite-en-beloften-maakt-norbert-riberolle-haar-favorietenrol-waar-in-zolder-kijk-naar-de-voorbeschouwing-met-sanne-cant~1736161560309/" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="ellipsis">sporza.be/nl/matches/veldrijde</span><span class="invisible">n/bk-veldrijden-vrouwen/2025/bk-veldrijden-elite-en-beloften-maakt-norbert-riberolle-haar-favorietenrol-waar-in-zolder-kijk-naar-de-voorbeschouwing-met-sanne-cant~1736161560309/</span></a></p><p>Now waiting for the Women’s race, to see who will be first to wear the national champion’s jersey after Sanne Cant has worn it for such a long time.</p><p><a href="https://toot.bike/tags/CycloCross" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CycloCross</span></a> <a href="https://toot.bike/tags/BKVeldrijden" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BKVeldrijden</span></a> <a href="https://toot.bike/tags/Cycling" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Cycling</span></a> <a href="https://toot.bike/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://toot.bike/tags/CXNats" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CXNats</span></a></p>
Mark Chick<p>TV 📺 coverage summary of some of the <a href="https://toot.bike/tags/CycloCross" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CycloCross</span></a> national chamionships this weekend. Includes streaming options.</p><p>UK 🇬🇧 - none</p><p>Netherlands 🇳🇱 - none</p><p>Belgium 🇧🇪 - live on <a href="https://toot.bike/tags/Sporza" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Sporza</span></a> and <a href="https://toot.bike/tags/VRT1" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>VRT1</span></a></p><p>France 🇫🇷 - live on <a href="https://toot.bike/tags/HBOMax" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>HBOMax</span></a>, <a href="https://toot.bike/tags/DiscoveryPlus" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DiscoveryPlus</span></a> (subscribers in France only?) and online here <a href="https://veloplustv.com/directs" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="">veloplustv.com/directs</span><span class="invisible"></span></a> </p><p>Races are typically spread across both days.</p><p><a href="https://toot.bike/tags/Veldrijden" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Veldrijden</span></a> <a href="https://toot.bike/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://toot.bike/tags/CXNats" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CXNats</span></a> <a href="https://toot.bike/tags/BKVeldrijden" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BKVeldrijden</span></a> <a href="https://toot.bike/tags/Cycling" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Cycling</span></a> <a href="https://toot.bike/tags/NKVeldrijden" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NKVeldrijden</span></a></p>
marius<p>I love cyclocross, but no.</p><p><a href="https://metalhead.club/tags/biketooter" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>biketooter</span></a> <a href="https://metalhead.club/tags/cyclocross" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>cyclocross</span></a> <a href="https://metalhead.club/tags/cx" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>cx</span></a></p>
Alex Jimenez<p>Passkey technology is elegant, but it’s most definitely not usable security </p><p>Interoperability, competing workflows, and other issues make passkey a nightmare to use </p><p><a href="https://arstechnica.com/security/2024/12/passkey-technology-is-elegant-but-its-most-definitely-not-usable-security/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">arstechnica.com/security/2024/</span><span class="invisible">12/passkey-technology-is-elegant-but-its-most-definitely-not-usable-security/</span></a></p><p><a href="https://mas.to/tags/CyberSecurity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CyberSecurity</span></a> <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
Mark Chick<p>It’s time to watch the cyclo-cross from <a href="https://toot.bike/tags/Gavere" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Gavere</span></a> 🇧🇪</p><p>Appropriate snacks ready!</p><p><a href="https://toot.bike/tags/Cycling" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Cycling</span></a> <a href="https://toot.bike/tags/CycloCross" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CycloCross</span></a> <a href="https://toot.bike/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://toot.bike/tags/Veldrijden" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Veldrijden</span></a> <a href="https://toot.bike/tags/BikeTooter" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BikeTooter</span></a></p>
Alex Jimenez<p>15 Customer Experience Predictions For 2025 </p><p><a href="https://www.forbes.com/sites/adrianswinscoe/2024/12/17/15-customer-experience-predictions-for-2025/?utm_source=flipboard&amp;utm_content=forbes%2Fmagazine%2FLeadership" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">forbes.com/sites/adrianswinsco</span><span class="invisible">e/2024/12/17/15-customer-experience-predictions-for-2025/?utm_source=flipboard&amp;utm_content=forbes%2Fmagazine%2FLeadership</span></a></p><p><a href="https://mas.to/tags/DigitalMarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalMarketing</span></a> <a href="https://mas.to/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AI</span></a> <a href="https://mas.to/tags/GenerativeAI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>GenerativeAI</span></a> <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
Alex Jimenez<p>For a Year in Review this year, I decided to enlist <a href="https://mas.to/tags/ChatGPT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChatGPT</span></a>. I shared links to eight articles I wrote this year and asked it to write this post. The initial response was decent but I worked with the tool to refine the voice, swap out specific highlights, and standardize the different sections.<br>&nbsp;<br>Reflections on <a href="https://mas.to/tags/Banking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Banking</span></a> and <a href="https://mas.to/tags/Fintech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Fintech</span></a> in 2024<br>&nbsp;<br><a href="https://www.alexrjimenez.com/post/reflections-on-banking-and-fintech-in-2024" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">alexrjimenez.com/post/reflecti</span><span class="invisible">ons-on-banking-and-fintech-in-2024</span></a></p><p><a href="https://mas.to/tags/FinServ" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FinServ</span></a> <a href="https://mas.to/tags/GenerativeAI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>GenerativeAI</span></a> <a href="https://mas.to/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AI</span></a> <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
Alex Jimenez<p>30% of top companies to shift to unified <a href="https://mas.to/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AI</span></a> customer service models, new study predicts </p><p>Research from Gartner reveals that companies are intent on transitioning from multichannel systems to single, AI-powered platforms that integrate voice, video, and chat.</p><p><a href="https://www.techmonitor.ai/ai-and-automation/30-of-top-companies-to-shift-to-unified-ai-customer-service-models-new-study-predicts/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">techmonitor.ai/ai-and-automati</span><span class="invisible">on/30-of-top-companies-to-shift-to-unified-ai-customer-service-models-new-study-predicts/</span></a></p><p><a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> <a href="https://mas.to/tags/DigitalTransformation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalTransformation</span></a></p>
Alex Jimenez<p>Getting <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a> Right: Insights From Top Leaders At Verizon, HP, And Warby Parker </p><p><a href="https://www.forbes.com/sites/shephyken/2024/12/08/getting-cx-right-insights-from-top-leaders-at-verizon-hp-and-warby-parker/?utm_source=flipboard&amp;utm_content=topic%2Fdigitalmarketing" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">forbes.com/sites/shephyken/202</span><span class="invisible">4/12/08/getting-cx-right-insights-from-top-leaders-at-verizon-hp-and-warby-parker/?utm_source=flipboard&amp;utm_content=topic%2Fdigitalmarketing</span></a></p><p><a href="https://mas.to/tags/DigitalMarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalMarketing</span></a></p>
Alex Jimenez<p>The hidden cost of digital transformation: when efficiency kills customer experience</p><p><a href="https://www.iol.co.za/business-report/companies/the-hidden-cost-of-digital-transformation-when-efficiency-kills-customer-experience-a0693385-6e87-4c08-8a8b-b211f11f01dc" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">iol.co.za/business-report/comp</span><span class="invisible">anies/the-hidden-cost-of-digital-transformation-when-efficiency-kills-customer-experience-a0693385-6e87-4c08-8a8b-b211f11f01dc</span></a></p><p><a href="https://mas.to/tags/DigitalTransformation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalTransformation</span></a> <a href="https://mas.to/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
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